Q&A
Why does an “X” appear for some emailed photos?
Q: Scott Garoutte of Edina, Minn.; Lana Luhm of Eau Claire, Wis.; and Randall Sollenberger of Winter Haven, Fla., all asked why a red letter “X” sometimes appears in place of a photograph that was contained in the body of an email.
A: The email “red X” problem has been around for years, and has several possible causes, including software settings, if in Microsoft’s Outlook email or its Internet Explorer Web browser; the quirks of different email systems, particularly AOL’s; and interference from security software.
To fix software settings, see www.tinyurl.com/6r6jcvl or www.tinyurl.com/7gnad6f. To avoid the other barriers, send photos as attachments rather than inside the body of the e-mail. Attachments are more uniformly handled by different email systems, and are less likely to trigger your security software.
NOTE: Several readers have complained that the TinyURL Web addresses in this column don’t work. They do work, but only if they’re typed into the Web address box at the top of a browser.
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